yeswin Privacy Policy

1. Personal Information Collected

yeswin collects your personal information through several channels when you register an account, use our services or contact the support team. The categories of information we collect are as follows:

• Full name as stated on your identification card (MyKad) or passport
• Date of birth for age verification purposes (users must be 21 years of age or older)
• An active email address and mobile phone number
• Payment information related to deposit and withdrawal transactions
• IP address, device type, web browser and other technical information
• Game activity records and transaction history within the yeswin platform
• Any communications you send to our support team

We only collect information that is genuinely necessary for the stated purposes. You are not required to provide any information beyond this scope, though doing so may limit your ability to use certain features of the yeswin platform.

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2. How We Use Your Information

Personal information collected by yeswin is used for legitimate and transparent purposes. The main uses include:

• Processing account registration and verifying user identity
• Processing deposits via Touch 'n Go eWallet, DuitNow, FPX, Boost and cryptocurrency, as well as withdrawal transactions
• Providing responsive customer service and technical support
• Sending important notifications related to your account, promotions and service updates
• Detecting and preventing fraud, money laundering and other illegal activities
• Complying with legal obligations under the international licensing framework under which yeswin operates
• Analysing usage patterns to improve the overall user experience
• Running VIP and bonus programmes in line with the established terms

yeswin will not use your information for any purpose beyond those stated without first obtaining your consent, except where required by applicable law.

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3. Disclosure to Third Parties

yeswin takes seriously the trust you place in us. Your personal information will not be disclosed, sold or transferred to any third party except in the following circumstances:

• Trusted payment service providers for the secure processing of your financial transactions
• Technology service providers that assist in operating the yeswin platform under strict confidentiality agreements
• Regulatory bodies and legal authorities when lawfully required by law
• Third parties involved in the identity verification (KYC) process to ensure licensing compliance

All third parties we engage with are bound by data protection agreements that require them to handle your information to a standard of security consistent with yeswin's own standards.

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4. Information Security

yeswin employs strong technical and organisational security measures to protect your personal information from unauthorised access, loss, misuse or unintended disclosure. These include:

• Data encryption using SSL/TLS protocols during the transmission of information between your device and yeswin's servers
• Password storage using cryptographic hashing techniques that cannot be read in their original form
• Two-factor authentication (2FA) available for all user accounts as an additional layer of security
• Continuous system monitoring to detect any suspicious access attempts
• Regular data security training for all yeswin staff who handle user information

While we take all reasonable measures, no system can guarantee absolute security. You are therefore also responsible for keeping your own yeswin account password confidential.

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5. Cookie Policy

The yeswin website uses cookies and similar tracking technologies to improve website functionality, understand how users interact with our services, and provide a more relevant experience. The types of cookies we use include:

• Session cookies — required to maintain your logged-in status while browsing the yeswin website
• Preference cookies — store your chosen settings such as language and display layout
• Analytics cookies — help us understand usage patterns for platform improvement purposes

You can control and manage cookie settings through your web browser settings. Please note that blocking certain cookies may affect the full functionality of the yeswin website.

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6. Your Rights as a User

As a yeswin user, you have certain rights regarding your personal information. These rights are as follows:

• Right of access — you can request a copy of the personal information we hold about you
• Right to rectification — if the information we hold is inaccurate, you can request a correction
• Right to erasure — in certain circumstances, you can request the deletion of your personal data
• Right to restrict processing — you can request that we limit how we use your data
• Right to object — you can object to the processing of your data in certain situations

To exercise any of these rights, please contact the yeswin support team via 24/7 live chat or email at [email protected]. We will process your request accordingly within a reasonable timeframe.

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7. Data Retention Period

yeswin retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Certain records may need to be kept for a longer period to meet legal obligations, resolve disputes, or enforce our agreements.

When your personal information is no longer needed, we will delete or destroy it securely in accordance with established internal procedures.

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8. Links to Other Websites

The yeswin website may contain links to third-party websites for users' reference. Please note that this Privacy Policy applies to yeswin only. yeswin is not responsible for the privacy policies or data handling practices of those external websites. We recommend that you read the privacy policy of every website you visit.

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9. Changes to This Privacy Policy

yeswin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any significant changes will be communicated to you via your registered email or a clear notice on the yeswin website.

Your continued use of yeswin's services after any change announcement is considered your acceptance of the updated Privacy Policy. The effective date at the top of this document indicates the latest version of the policy currently in use.

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10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how yeswin handles your personal information, please contact us through the following channels:

• Live Chat 24/7 — available directly on the yeswin website, supported in Malay and English
• Email — [email protected] (please state the subject "Privacy Policy Inquiry" for a faster response)

The yeswin team is committed to handling every privacy inquiry seriously and responsibly. We will endeavour to provide a thorough response within a reasonable timeframe.