yeswin Terms and Conditions

1. Interpretation and Definitions

In these Terms and Conditions, the following words and expressions carry the meanings stated below unless the context requires otherwise:

• "Platform" refers to the yeswin website accessible at yeswin.one and all related subdomains or applications.
• "User" or "Member" refers to any individual who has registered an account with yeswin and uses the services provided.
• "Account" refers to the personal account registered by a User on the yeswin Platform.
• "Games" refers to all online gambling activities available on the Platform, including slots, live casino, sports betting, arcade games and others.
• "Real Money" refers to funds deposited by the User into their account using Malaysian Ringgit (RM/MYR) or other approved payment methods.
• "Bonus" refers to free money, credits or other benefits given by yeswin to Users subject to the specified wagering requirements.

2. Account Registration

To use yeswin services, you are required to register a valid account. The registration process and account use are subject to the following conditions:

• You must be at least 21 years old on the date of registration. yeswin reserves the right to request identity verification documents at any time, including a copy of your identification card (MyKad) or passport.
• Each individual is only permitted to hold one (1) account. Registering multiple accounts may result in all accounts in question being suspended or terminated.
• Information provided during registration must be accurate, complete and up to date. Users are responsible for updating their personal information should any changes occur.
• The username and password are the exclusive responsibility of the User. All activity that occurs under your account will be considered to have been carried out by you.
• yeswin reserves the right to reject a registration application without providing any reason.
• Registration and use of the Platform are subject to the laws of the User's jurisdiction. Users are responsible for ensuring that online gambling is not prohibited in their area.

3. Deposits, Withdrawals and Funds

All financial transactions on the yeswin Platform are subject to the following terms:

• Minimum Deposit: RM10 per deposit transaction, regardless of the payment method used.
• Minimum Withdrawal: RM100 per withdrawal request.
• Processing Time: Withdrawals are typically processed within 5 to 30 minutes after the request is approved and all requirements are met.
• Payment Methods: yeswin accepts Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, and cryptocurrency including USDT, BTC and ETH.
• All deposits made into a yeswin account are for gambling purposes only. Funds cannot be transferred to other users.
• yeswin reserves the right to request additional verification before processing any withdrawal, including identity verification documents and proof of payment method.
• Withdrawals may only be made to the same payment method used for the deposit, subject to applicable compliance policies.
• Funds that remain inactive for an extended period may be subject to yeswin's inactive account policy.

4. Bonuses and Promotions

yeswin offers various promotions to eligible Users. All bonuses are subject to the following conditions:

• Welcome Bonus: New members are eligible for a 150% bonus on their first deposit up to RM300. For example, a deposit of RM100 gives a bonus of RM150 and an account balance of RM250, with a wagering requirement of RM150 × 25 = RM3,750 before winnings from the bonus can be withdrawn.
• Wagering Requirement: The total bonus amount must be wagered 25 times before any bonus-related winnings may be withdrawn.
• Bonuses cannot be converted directly to cash without meeting the specified wagering requirements.
• The yeswin VIP program offers weekly cashback across four tiers: Bronze (up to 0.2%), Silver (up to 0.4%), Gold (up to 0.6%) and Platinum (up to 0.8%). Progress between tiers depends on the User's gaming activity.
• yeswin reserves the right to change, suspend or end any promotion at any time without prior notice.
• Any attempt to abuse the bonus system, including the use of automated software or opening multiple accounts, will result in bonus cancellation and account termination.

5. Game Rules

All games on the yeswin Platform are conducted in accordance with established rules. Users are required to understand the following:

• The outcome of all games is final and cannot be disputed unless a verifiable technical error has occurred.
• yeswin offers a range of game categories including online slots, live casino (baccarat, roulette, blackjack, sic bo, Dragon Tiger), sports betting, sportsbook and arcade games.
• Any technical disruption or system failure during an active game session will be handled in accordance with established policy. yeswin reserves the right to void any affected game rounds.
• Confirmed bets cannot be cancelled or modified by the User.
• yeswin reserves the right to reject or cancel any bet suspected of being placed unfairly or in violation of the terms of use.

6. Restrictions and Prohibitions

Use of the yeswin Platform is subject to the following restrictions. Violation of any of these restrictions may result in immediate account termination:

• It is strictly prohibited to use any automation software, bots, scrapers or third-party tools to interact with the Platform.
• It is prohibited to share your account with another individual or to allow others to use your account.
• It is prohibited to engage in any form of fraud, manipulation or collusion with other players.
• It is prohibited to use illegally obtained funds to make deposits. yeswin is committed to compliance with anti-money laundering (AML) requirements.
• It is prohibited to register for or use a yeswin account if you are located in a jurisdiction where online gambling is prohibited by local law.

7. Intellectual Property

All content on the yeswin Platform, including but not limited to designs, logos, text, graphics, user interfaces, scripts and software, is the exclusive property of yeswin or its licensors. This content is protected by international copyright and intellectual property laws.

Users are not permitted to copy, distribute, republish, modify or exploit any part of the Platform without prior written consent from yeswin. The trade name "yeswin" and all related trademarks are the property of the company and may not be used without permission.

8. Limitation of Liability

To the extent permitted by applicable law, yeswin is not liable for any indirect, consequential, special or punitive losses arising from the use of the Platform, including:

• Financial losses resulting from game or betting outcomes.
• Service disruptions due to scheduled or unscheduled maintenance.
• Unauthorised access to a User's account resulting from the User's own negligence in safeguarding their login credentials.
• Delays in processing deposits or withdrawals that are beyond yeswin's control.

yeswin's total aggregate liability to any User under any circumstances shall not exceed the net deposit value made by the User in the thirty (30) days preceding the claim.

9. Account Termination and Suspension

yeswin reserves the right to suspend or terminate a User's account in the following circumstances:

• The User breaches any provision of these Terms and Conditions.
• yeswin suspects fraud, money laundering or other illegal activity.
• The User fails to meet identity verification requirements within the specified period.
• The User personally requests to close their account for personal reasons or responsible gambling.

Users who wish to voluntarily close their account may contact the yeswin customer support team via 24/7 live chat or email. Any valid balance in the account (not subject to any dispute) will be returned in accordance with current terms.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the jurisdiction in which yeswin operates under international licensing. Any dispute arising from or relating to the use of the Platform shall first be resolved through good-faith negotiation between the User and yeswin.

Users may submit any complaint or dispute through yeswin's customer service channels. yeswin is committed to addressing all complaints within a reasonable timeframe and in a fair manner.

11. Contact Us

If you have any questions, concerns or feedback regarding these Terms and Conditions, the yeswin customer service team is here to assist you:

• 24/7 Live Chat: Available directly through the yeswin Platform in Malay and English.
• Support Email: [email protected]

We provide round-the-clock support, seven days a week, in Malay and English to ensure every query you raise receives proper attention.